Our Privacy Policy
What Data We Collect
Galaxienorto.com collects personal information when you interact with our website — whether through the contact form, newsletter subscription, or general browsing activity. The information we collect falls into two broad categories: data you provide directly by completing a form or sending an enquiry, and data collected automatically through standard web analytics tools as you navigate the site. We collect only what is necessary for the purpose it serves and do not request information beyond what is reasonably required to respond to your enquiry or improve the site experience.
- Full name and email address submitted through our contact or enquiry forms on the website
- Phone number provided voluntarily when requesting a callback or direct consultation with our team
- Message content and cruise travel enquiry details you include when contacting us through the site
- Device and browser data collected automatically through analytics tools including pages visited and session duration
- Cookie preference selections and consent status recorded when you interact with our cookie consent tool
Automatically collected data does not identify you personally on its own but may be combined with information you provide directly. We use analytics data to understand which content is most useful to Malaysian cruise travellers and to identify areas of the site that need improvement. This data is processed in aggregated or anonymised form wherever possible and is not used to build individual profiles for advertising purposes.
How We Use Your Data
Personal information submitted through the contact form is used solely to respond to your cruise travel enquiry and to follow up where you have requested further assistance. We do not use your contact details to add you to marketing lists without your explicit consent. If you have subscribed to our newsletter, your email address is used to send the cruise planning guidance content you signed up for — you can unsubscribe at any time through the link included in every email we send.
Analytics data collected automatically is used to assess site performance, understand how visitors navigate cruise planning content, and make improvements to the structure and usefulness of the information we publish. This data helps us identify which pages are working well for Malaysian travellers and which sections need to be clearer or more practically useful. We do not sell analytics data to third parties or use it for purposes beyond improving the site experience.
Your Data Rights Under Malaysian Law
Under the Personal Data Protection Act 2010 of Malaysia, you have specific rights regarding personal data we hold about you. You have the right to request access to the data we hold, to correct inaccurate information, and to withdraw consent for processing where consent is the legal basis we rely on. You also have the right to limit how we use your data in certain circumstances. To exercise any of these rights, contact us directly using the details provided at the bottom of this policy and we will respond within a reasonable timeframe.
Right to Access
You may request a copy of the personal data we hold about you at any time by contacting our team directly through the website.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction without undue delay.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was originally collected.
Right to Portability
Where technically feasible, you may request your personal data in a structured and commonly used machine-readable format.
How We Share Your Data
Galaxienorto.com does not sell, rent, or trade your personal information to third parties. We do not share your contact details or enquiry content with cruise lines, tour operators, or advertisers. The only circumstances in which your data may be shared are with trusted technical service providers — such as our website hosting and analytics platform — who process data on our behalf under strict contractual obligations that prohibit them from using it for their own purposes.
Third-party service providers we use are selected carefully and are required to handle your data in accordance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010. Where these providers are located outside Malaysia, we take reasonable steps to ensure that your data receives an equivalent level of protection. We review our third-party arrangements periodically and update this policy when material changes to our data sharing practices occur.
How We Protect Your Data
Galaxienorto.com applies standard technical and organisational security measures to protect the personal information we hold. These include secure data transmission via HTTPS across all pages of the site, restricted access to personal data held in our systems, and regular reviews of our data handling practices. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information against unauthorised access, disclosure, or loss.
Personal data submitted through our contact form is retained only for as long as it is needed to respond to your enquiry and for a reasonable period thereafter in case of follow-up questions. Analytics data is retained in accordance with the default retention settings of the analytics platform we use. You may request deletion of your personal data at any time by contacting us directly, and we will action that request promptly.
Contact Us About Your Privacy
Our Address: Unit 1.01, Ground Floor, Menara Boustead, 10050 George Town, Penang Malaysia
Phone: +6019-253 3937
Email: content@galaxienorto.world